Excellence in Practice: Call Center Training
Performance Managememt
Call centers present one of the toughest training challenges for organizations today. A combination of high turnover, short ramp-up times, and a relentless focus on productivity make it difficult for companies to adequately train all staff for their current roles, much less have the time to hone the necessary skills for career advancement and growth. In this report we examine six global companies achieving excellence through their call center training initiatives: Dubai-based Tanfeeth, telecommunications giant Turkcell, financial firm PSCU, the $3 billion BPO firm Convergys, Amsterdam-based Philips Healthcare, and Discover Financial Services. Each of the companies in this diverse group is an award-winning organization in the Brandon Hall Group Excellence Awards program.

All of our research reports are available in our Member Center to current members. To learn more about membership or request a trial membership, please contact us. Select research reports are also available in our online store for individual purchase.
 

USA & Canada

A solution provider offers technology or services to organizations in the HR, Learning, Talent, Leadership, and Talent Acquisition space.

Select all that apply.