Engaging the Front Line Workforce: Training and Development that Generates Respect
Stacey HarrisVP of ResearchBrandon Hall Group
Tuesday, April 10, 2012 1:00 PM - 2:00 PM EDT
Front line employees are the nameless heroes in today’s workforce. These employees interact with our clients, build our products, and offer our services day in and day out. Yet, this audience often receives less training and limited development opportunities. Working conditions can make training difficult, and operational demands require that training time has immediate bottom line impact. Research shows that small changes on an organization’s front line can have a major impact on business – so the real question is how you leverage training to engage performance and improve business outcomes on the front lines. Join Stacey Harris, VP of Research for Brandon Hall Group and Joel Copeland, COO for KMi as they share recent research on training and development that engages the front line workforce, and creates an atmosphere of genuine respect.Event topics include:
Brandon Hall Group is a preeminent research and analyst firm, with more than 10,000 clients globally and more than 20 years of delivering Research-Based Solutions that Empower Excellence in Organizations.
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