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Collaborative Workflow Enables
Innovative Content Delivery at AAA
 

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Claude Werder
VP Corporate
& Product Development
Brandon Hall Group

Shane Verheyen
Training Manager
AAA

Sean Lee
Training Leader
AAA

Monday, August 19, 2013 12:00 PM - 12:30 PM EST

Are you searching for a new approach to creation and maintenance of business information and training materials?  

Join Claude Werder of Brandon Hall Group and Shane Verheyen and Sean Lee of AAA for an insightful presentation on AAA’s innovative content leveraging methodology, which won a gold award in the 2012 Brandon Hall Group Excellence Awards.

The session will examine a new collaborative workflow between business information owners and instructional designers for the creation and maintenance of useful content for frontline associates.  You will receive an overview of the content repositories that AAA uses to capture and manage reusable information to create instructional content.

Key Take-aways:
  • How to collaborate with business information owners (BIOs)for information creation and maintenance
  • How to structure knowledge to deploy multi-modal, multi-channel deliverables
  • Design guidelines to deliver content from different business groups seamlessly to users
  • Provide an overview of the consortium that provides governance for the process.
  • Lessons learned

Register Now!

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